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Consider the provision of stickers or laminated graphic instructions affixed to plant where maintenance is to be carried out by occupants, or untrained persons. More technical or complex documents should be included as appendices within the overall building manual or log book.

Consider making a short yet specific ‘how to’ video of each topic for posting on a video sharing website (maybe with a DVD copy for the occupants). These can be accessed on tablets, smart phones and computers and the internet is often the first reference point for today’s generations.

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