Case Study - Burnham Overy Staithe, Norfolk

Burnham Overy Staithe

Following the delivery of a number of Passivhaus schemes, Hastoe Housing Association have continually reviewed their handover procedure to incorporate a number of revisions, incorporating lessons from each.

Recognising that tenants would have no special knowledge of the Passivhaus methodology, the handover procedure adopted at Burnham Overy Staithe began during design stage with the preparation of a plain English guide for residents. An 8-page A5 size illustrated booklet which answers questions such as ‘What should I do if my house is cold?’ offers occupiers simple and easy-to-follow instructions for all the major controls.

Tenant familiarisation sessions took place two weeks after occupation with a ‘hands on’ try out of each control. Occupiers were encouraged to operate the controls themselves rather than have them demonstrated, to ensure they were comfortable in their use. Parsons + Whittley, the architects, produced a checklist to make sure nothing was forgotten and ran through an explanation and discussion of the questions raised in the handbook. Contact details were left should occupants have further questions.

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